Conduct

Code of Conduct

Effective date: July 9, 2026

Truffaire builds systems for domains where correctness is not optional and where the cost of failure is paid by real people. That responsibility shapes not only how we engineer, but how we conduct ourselves. This Code sets out the principles that govern how everyone at Truffaire — and everyone acting on our behalf — is expected to build, deploy, and behave.

It rests on three commitments that run through everything we do: precision in the work, permanence in what we leave behind, and purpose in why we build it at all.

1. How We Build

We hold every deliverable to the same internal standard, regardless of the client, the domain, or who is watching. We design for the conditions a system will actually face — not the conditions that demonstrate well — and we do not ship anything we would not depend on ourselves. Architecture and correctness come before speed, because what we make is depended on, not merely used.

2. Honesty About What Our Systems Can Do

We describe our technology as it is, not as we wish it to be. We distinguish clearly between what is deployed, what is in development, and what is a research direction. We do not overstate capability, invent traction, or present a prototype as a finished product. Where a claim cannot be substantiated, it is not made.

3. Responsible Use of AI

Several of our systems use artificial intelligence in domains — agriculture, healthcare, law enforcement — where errors carry real consequences. We build these systems to support human judgement, not to replace it. We are transparent about the role AI plays, design for meaningful human oversight, and hold AI-driven outputs to evidence and established professional guidelines rather than to the confidence of the model alone.

4. Data Ethics

We collect only the data a system genuinely needs, use it only for the purpose it was collected, and protect it as described in our Privacy Policy. We do not sell personal data, and we treat the information entrusted to us — by farmers, students, institutions, and partners — as something we are accountable for, not something we own.

5. Integrity and Independence

We act with honesty in every dealing — with clients, partners, regulators, and one another. We avoid conflicts of interest, decline work that would require us to compromise the standard of the work, and take responsibility for our mistakes openly and quickly. Being bootstrapped is a deliberate choice: it lets us optimise for the long game and for doing the work right, rather than for a next round or an exit.

6. People and Respect

We are committed to a working environment free of harassment and discrimination of any kind. We expect everyone at Truffaire, and everyone who works with us, to treat others with dignity and professionalism, and to raise concerns without fear. Merit, competence, and character are the only things that determine how someone is treated here.

7. Serving Those the World Overlooks

A significant part of our work is directed at people and problems that the market has historically ignored. We treat responsibility as engineering, not charity, and we hold our social and educational initiatives to the same standard of correctness and durability as everything else we build.

8. Raising a Concern

If you believe this Code has been breached — by an employee, a contractor, or anyone acting on Truffaire’s behalf — we want to know. Concerns can be raised in confidence to one@truffaire.in. Reports made in good faith will be taken seriously, investigated, and handled without retaliation against the person who raised them.

This Code is governed by the laws of India and is read alongside our Privacy Policy, Terms of Service, and Security & Responsible Disclosure policy.